Terms & Conditions
In the following Terms and Conditions, Private Tours Ireland will be referred to as “the Company”. The “Client” is the person with whom the contract is made and is deemed to be the lead passenger for any group booking.
It is the Client’s responsibility to read these Terms and Conditions in full. Should you have any questions, please contact us prior to booking. Your statutory rights are not affected by these Terms and Conditions.
Booking Confirmation
A) A booking is accepted by the Company on receipt of the required deposit and subject to availability for the chosen dates and vehicle.
B) A contract is formed once the Company has confirmed the booking in writing via email.
C) It is the Client’s responsibility to ensure that all booking details, including travel dates and passenger information, are correct at the time of confirmation.
D) Once a booking has been confirmed, the Company will make every reasonable effort to provide the arrangements as agreed. However, the Company reserves the right to amend or cancel part or all of a tour due to circumstances beyond its control.
Cancellations and Changes
A) Any cancellation by the Client must be made in writing via email. Cancellation fees are calculated from the date the cancellation request is received.
B) Once a tour has commenced, no refunds will be issued under any circumstances.
C) Requests to reschedule a tour to an alternative date may be accommodated free of charge up to 30 days before the scheduled start date, subject to availability.
The Company reserves the right to cancel a tour due to unforeseen circumstances, safety concerns, or hazardous weather conditions. In such cases, a full refund of monies paid will be issued.
If a cruise ship fails to dock and a tour cannot proceed, all monies paid in advance will be refunded in full.
D) Cancellation charges for single-day tours, multi-day tours, and packages including accommodation are as follows:
Private day tours are secured with a 30% deposit at the time of booking, with the remaining balance payable on the morning of the tour.
For multi-day tours, full payment is required 30 days before the tour commencement date. Once this payment has been made, it is non-refundable. Any approved refund will be processed to the original payment method.
Insurance
A) Travel insurance is not included in the tour price.
B) Clients are strongly advised to arrange comprehensive travel insurance to cover cancellations, medical expenses, and personal belongings.
C) The Company accepts no responsibility for loss, theft, or damage to personal belongings during a tour.
General Conditions
A) Clients must comply with the laws and regulations of the Republic of Ireland and Northern Ireland while travelling.
B) The driver guide may alter or cancel a tour where required for safety reasons. Such decisions are final.
C) The Company accepts no responsibility for medical care or related expenses incurred during a tour.
D) Accommodation arranged by the Company is provided by independent third parties. The terms and conditions of those providers apply directly between the Client and the accommodation provider.
E) Any special requests must be communicated at the time of booking. While reasonable efforts will be made to accommodate such requests, they cannot be guaranteed.
F) Where accommodation is arranged, the Company is responsible only for the bed and breakfast element unless otherwise stated. Any damage caused to accommodation properties by the Client will be the Client’s sole responsibility, including any costs or legal expenses incurred.
G) Mobility or medical requirements must be disclosed at the booking stage. Vehicles are not wheelchair accessible, though fold up wheelchairs and mobility aids may be accommodated on certain vehicles.
H) Smoking and the use of e-cigarettes is not permitted inside Company vehicles. Regular comfort stops are provided throughout tours.
I) Photographs or testimonials taken during a tour may be used for marketing and promotional purposes without further consent or compensation.
J) Any complaints should be raised with the driver guide at the time of the tour. If unresolved, a written complaint must be submitted via email within three weeks of the tour date to allow proper investigation.
K) The Company cannot accept responsibility for weather conditions. Tours will only be cancelled where safety is deemed to be at risk.
L) In the event of a vehicle breakdown, all reasonable efforts will be made to provide a suitable replacement or alternative transport.
M) These Terms and Conditions may be updated at any time. Any changes will be published on this page, and it is the Client’s responsibility to review them prior to booking.